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PREGUNTAS FRECUENTES

  • WHY ARE YOU IMPLEMENTING THIS PARKING PROGRAM?
    The program looks to provide an improved on-mountain experience by reducing traffic congestion and providing assurance there will be a parking space for our guests without them having to arrive hours before first chair. The potential benefits of the program include a reduction in traffic, improved traffic flow, a better guest and employee experience, less impact on our community, and a reduction in our carbon footprint.
  • HOW WILL THIS PARKING PROGRAM HELP TO RELIEVE TRAFFIC CONGESTION?
    The parking program will reduce the numbers of cars on the road and encourage guest to carpool and use alternative transportation options. Through these measures, our parking program contributes to alleviating traffic congestion and creating a more sustainable transportation environment.
  • WILL I NEED A RESERVATION EVERY DAY OF THE WEEK?
    No, parking Monday through Friday (non-holiday) is free at any time of day with no reservations required. On Saturdays, Sundays and select holiday periods, parking after 1pm is free and does not require a reservation as space becomes available.
  • WHEN WILL THE PARKING LOTS REQUIRE A PARKING RESERVATION?
    This winter we will require parking reservations during high-demand periods. We define these high-demand periods as: Weekends (Saturdays and Sundays) Holiday Periods These dates include: December 2, 3, 9, 10, 16, 17, 23, 24, 25, 26, 27, 28, 29, 30, 31 January 6, 7, 13, 14, 15, 20, 21, 27, 28 February 3, 4, 10, 11, 17, 18, 19, 20, 21, 22, 23, 24, 25 March 2, 3, 9, 10, 16, 17, 23, 24, 30, 31
  • HOW MANY RESERVATIONS AM I ALLOWED TO MAKE?
    We are updating our parking program to eliminate the ability to book reservations on the same day at both base areas. You may only make one reservation per day at one designated base area. You may choose to start your day at The Village at Palisades Tahoe or Alpine Main Lodge. This policy update ensures fair access for all by preventing a single guest from occupying multiple spots and reducing availability for others. Starting on Wednesday, February 7, we are updating our protocol to force close your secondary reservation.
  • WHAT IF I JUST SHOW UP AND PARK BUT DON’T HAVE A PARKING RESERVATION?
    While we hope our guests will be a part of the solution, and not the problem, initial violations assessed by our third-party provider will start at $100. If not paid within 10 days, it will increase to $200. Subsequent violations are subject to increasing penalties including season pass suspension and tow. Additional information on penalties and resolution are available at parkpalisadestahoe.com
  • WHAT HAPPENS IF I MAKE A RESERVATION AND DON’T SHOW UP OR CANCEL?
    It is imperative that you cancel your reservation at parkpalisadestahoe.com to make your space available to another guest. If you do not cancel by 9am PST on the day of your reservation, initial violations are $100. If not paid within 10 days, it will increase to $200. Subsequent violations are subject to increasing penalties including season pass suspension. Additional information on penalties and resolution are available at parkpalisadestahoe.com
  • HOW CAN I PARK FOR FREE?
    Make a free parking reservation Come Monday – Friday non-holiday (midweek) – NO reservation necessary Carpool with a with a friend that has a parking reservation Any day after 1pm Park and Ride programs from Truckee and Tahoe City, dropoff, TART Connect and Mountaineer within Olympic Valley and Alpine Meadows (micro-mass transit) Sports Basement Ski Bus Stay in the Village (1 car per room) Become an employee
  • WILL YOU HAVE DESIGNATED SPOTS FOR FREE AND PAID PARKING RESERVATIONS?
    No, there won't be designated spots or sections for parking reservations. Guests can park anywhere in the parking lot. However, guests will need to indicate whether they will be parking on the Palisades or Alpine side.
  • WHY WAS THIS CHANGE NOT ANNOUNCED BEFORE IKON PASS WENT ON SALE?
    At the time that the Ikon Pass went on sale, we were still working through our options for how to improve our traffic and parking situation for next season. If you want to change your winter plans, please reach out to our contact center at 1-800-403-0206.
  • WHAT IF THE RESORT IS CLOSED DUE TO WEATHER ON A DAY I HAD A RESERVATION?
    If the resort is closed, your parking reservation will be canceled, a refund will be provided for any paid reservations.
  • WHAT IF THERE ARE ROAD CLOSURES DUE TO SNOW? CAN I GET A REFUND?
    Yes, if you cancel your parking reservation up until 9am PST the morning of. We will also be addressing these situations on a case-by-case basis.
  • WHAT IF I’M JUST VISITING THE VILLAGE AND NOT SKIING?
    Reservations will be required on Saturdays, Sundays, and select holiday periods before 1pm.
  • DOES THIS APPLY TO PREFERRED PARKING?
    No, this does not apply to preferred parking in any way.
  • HOW WILL YOU MANAGE THIS NEW PARKING SYSTEM?
    In collaboration with a third-party parking management firm, our parking attendants will actively facilitate the implementation of this parking system. This includes overseeing parking transactions.
  • WHEN CAN I START MAKING RESERVATIONS, AND HOW?
    Reserved Paid Parking All paid parking reservations for the entire season will be made available on our website in the Fall (exact date to be announced) with prices starting at $30 per space. The total reservations that can be held by a guest at any given point in time is 10. As reservations are cancelled or utilized, additional reservations up to the cap of 10 will be automatically available per parking account. Further details regarding the reservation procedure and arrival instructions at the resort will be provided soon. Reserved Free Parking Free parking reservations will be released every Tuesday with 50% released at 12:00 p.m. and the remaining 50% released at 7:00 p.m. for the upcoming weekend or holiday period. More information to come on how to book a reservation. Please Note: Free parking reservations for December 23rd to 31st will open on December 19th. For February 17th to 25th, reservations will be available on February 13th.
  • WHAT IF I DON’T GET A RESERVATION?
    If you do not have a reservation, we do not have a space for you. However, you can try the following options: Take public transportation such as TART, TART Connect and Mountaineer for those who are staying in Olympic Valley or Alpine Meadows Park and ride from Tahoe City or Truckee Ride a ski bus that departs from Sacramento and the Bay Area Drop off friends or family at designated drop off areas Carpool with a friend who already has a reservation Sherwood Shuttle for those who are staying or live near the West Shore Check back on parkpalisadestahoe.com the day of for last minute availability and cancellations
  • WILL MY RESERVATION BE BASE AREA SPECIFIC?
    Yes, you will need to make a reservation for the specified base area and you can park anywhere where there is an open space. If you decide to start your day at the other base area, you will need to first check if there is availability at parkpalisadestahoe.com. Otherwise, you will be assessed a penalty if you do not park at the specified base area.
  • IF I’M CARPOOLING, WHERE DO I PARK AND DO I NEED A RESERVATION?
    Thank you for carpooling. Carpool is considered 3+ persons in a vehicle. The vehicle will still require a reservation on weekends and holiday periods. Carpool vehicles are able to park anywhere you like (at the specified base area). Our designated carpool lots are: Palisades: main parking lot located North of the Village in front of Auld Dubliner, Gallery Keoki and Alice’s Mountain Market Alpine: Two main lots directly in front of Alpine Lodge
  • HOW CAN I CANCEL MY PARKING RESERVATION?
    You can cancel your parking reservation up until 9am PST on the morning of your reservation date by logging into your account.
  • IS THERE A CUTOFF TIME TO MAKE A RESERVATION?
    No. If reservations are available for the particular day, you can make a reservation right up until your arrival time.
  • DO YOU OFFER A SEASON-LONG PARKING PASS TO PARK ON WEEKENDS AND HOLIDAY PERIODS?
    We will not offer a season-long option for this new reservation system. Parking Monday through Friday at both mountains will be free. Reservations will only be required on Saturdays, Sundays, and select holiday periods starting mid-December. These reservations will be single-day only. If you are a guest that has purchased preferred parking for the 23/24 season, reservations are not required any day. Preferred parking is sold out for the 23/24 season.
  • WILL THERE BE ADA PARKING?
    ADA spots are available on a first-come, first-served basis. A reservation will still be required on weekends and holiday periods, whether paid in advanced, or for free the Tuesday before the desired date of arrival.
  • IF I HAVE A LESSON BOOKED WITH SKI AND RIDE SCHOOL, DO I NEED TO MAKE A RESERVATION?
    Yes, even if you booked a lesson or guide on a Saturday, Sunday, or holiday, you will still need a parking reservation. By 8am the morning after original purchase, guests will receive a follow-up parking email with a promo code valid for an advanced reservation of $30 for the weekend of their arrival. Please note promo codes will be sent via email starting as early as November.
  • IF MY CHILD IS ON SKI AND SNOWBOARD TEAMS, DO I NEED A RESERVATION?
    Yes, a reservation will be required during weekends and holidays periods. Any additional details specific to Teams participants will be communicated directly from the Team.
  • WHAT IF I AM DRIVING A RENTAL VEHICLE AND DON’T HAVE MY PLATE INFORMATION YET TO MAKE A RESERVATION?
    When you make your reservation, enter your license plate as any combination of 7 digits/characters. When you receive your rental car, login back into your account and change your license plate number to match your rental car plates.
  • WHAT IF MY VEHICLE DOES NOT HAVE A LICENSE PLATE?
    If your vehicle is currently operating under a temporary operating permit or does not have a plate for any other reason, please us the last 7 digits of your VIN number when making your reservation.
  • DO EMPLOYEES NEED TO MAKE A PARKING RESERVATION?
    No, employees will register their vehicle through their employee Work Day account.
  • WHAT IS THE COST OF PAID PARKING WEEKENDS & HOLIDAY?
    The cost will start at $30 per car per day on Saturdays, Sundays, and select holidays periods. These holiday dates are December 26-31, January 13-15, Feb 17-25. Saturday and Sunday reservations will be required starting the first weekend of December and will be enforced through the end of March, or possibly into April depending on demand.
  • DO I PAY AT THE PARKING LOT OR AHEAD OF TIME ONLINE?
    Payment needs to be made online in advance when you're making your reservation at parkpalisadestahoe.com
  • WHERE WILL REVENUE FROM PAID PARKING GO?
    Proceeds will be utilized for both internal and 3rd party transportation initiatives to support local and regional initiatives. This includes county, state, and non-profit efforts.
  • WILL THE RESERVATION SLOW DOWN TRAFFIC?
    To mitigate traffic coming into Olympic Valley and Alpine Meadows, we will be validating license plates once vehicles are already parked.
  • HOW WILL YOU BE MONITORING THE 3+ PERSONS PER VEHICLE LOT?
    Our team will be doing visual checks before the car enters the 3+ parking lot.
  • CAN I PARK ON NEIGHBORING STREETS?
    No. Olympic Valley Road and all associated side streets are managed by Placer County and are subject to the county’s winter parking ordinance which does not allow parking on public roadway from November 1- May 1. Both the county and CHP enforce restrictions on this area, and we are working closely with county officials on messaging and enforcement.We have encroachment permits through the county to park cars with a parking reservation on the following streets: Olympic Valley Rd, Marmot Way, Chalet Rd.
  • WHAT ARE YOU GOING TO DO BESIDES THE RESERVATION SYSTEM TO IMPROVE TRAFFIC AND CONGESTION?
    What we are currently doing: Message boards on HWY 89 Busy weekend blogs on what to expect Third lane on Olympic Valley Road for ingress and egress Employee vanpool POW 3+ Parking Sherwood Shuttle servicing west shore access to Sherwood lift Mountaineer Park and Ride from Truckee and Tahoe City Après programming and extended lift operations hours to spread out departure patterns Partnering with the Sports Basement Ski Bus to incentivize bus travel from San Francisco Bay Area Additional programs were looking into for the 23/24 season: Enhanced park-&-ride programs from Truckee and Tahoe City North Shore Shuttle Expanded employee shuttle programs Carpool incentives for guests and employees Working closely with county, state and federal officials as well as the Truckee North Tahoe Transportation Management Association
  • WHAT SPECIFIC THINGS ARE YOU DOING TO IMPROVE THE MOUNTAINEER SHUTTLE?
    The Mountaineer Transit Company has expanded hours in both valleys and expanded days in Alpine this year. You can find additional details here. Their program is fully funded by a 1.5% TBid Tax assessment on Tickets and Lodging sold at Palisades Tahoe.
  • IS THERE ANY PUBLIC TRANSPORTATION IN OLYMPIC VALLEY?
    The Mountaineer shuttle is a free, on-demand shuttle service accessible anywhere in Olympic Valley and Alpine Meadows. Visit their website to download the app and find out more. Tahoe Truckee Area Regional Transit provides public transportation busses throughout the Truckee - North Lake Tahoe region and between Olympic Valley and Alpine Meadows on select evenings. To view their schedule and FAQs, visit their website.
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